My letter to the local municipality regarding my leaking water meter. All names have been change to protect the guilty.
Tshwane Water and Sanitation Department
RE: Leaking Water Meter
Dear Mr B,
It is with much regret that I have taken to writing this letter/email, owing to the amount of time which I have wasted on the above issue to date. I deem it a necessary evil however owing to the inadequacy of service which I have encountered at Tshwane. Following my countless exposures to Telkom’s customer-no-help line, I had believed that this was the absolute rock bottom in terms of god-awful customer relations. How wrong I was. Tshwane’s customer service, or lack thereof, should be a thing of legend and if I hadn’t experienced it for myself I would never have believed that it could exist; a bit like dragons…and hobbits; both of which have eluded me to this day.