My Letter to Tshwane Municipality

My letter to the local municipality regarding my leaking water meter. All names have been change to protect the guilty.

When you dream...dream big

When you dream…dream big

Tshwane Water and Sanitation Department

RE: Leaking Water Meter 

Dear Mr B,

It is with much regret that I have taken to writing this letter/email, owing to the amount of time which I have wasted on the above issue to date. I deem it a necessary evil however owing to the inadequacy of service which I have encountered at Tshwane. Following my countless exposures to Telkom’s customer-no-help line, I had believed that this was the absolute rock bottom in terms of god-awful customer relations. How wrong I was. Tshwane’s customer service, or lack thereof, should be a thing of legend and if I hadn’t experienced it for myself I would never have believed that it could exist; a bit like dragons…and hobbits; both of which have eluded me to this day.

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