“Hello?” The Rubbing Together of Two Sticks

I have great respect for customer service agents (and by this I’m talking about those agents who refer to a call centre as their place of work). Call centres are such hectic and noisy open-plan environments to work in (unless you are managing a knitting pattern hot-line or a ‘compliment me on my driving’ service for truck drivers). You are assigned to a tiny cubical, where you barely have space to squeeze in your morning coffee mug, let alone a portable framed picture of your loved one, girlfriend, children, pet etc. and no privacy. Continue reading